Resources

On October 1, 2025, the Centers for Medicare & Medicaid Services (CMS) will launch the Internet Quality Improvement and Evaluation System (iQIES) functionality for Hospice Outcomes and Patient Evaluation (HOPE) assessment submission and reports. Below is important information about this transition to iQIES.  

Provider Security Officials (PSOs) Need to Register for an iQIES Account

Please note that failure to obtain access to iQIES, on or before September 10, 2025, will impact your ability to submit HOPE records once the launch is complete. For information and instructions to register for an PSO iQIES account, please visit: https://qtso.cms.gov/news-and-updates/iqies-hope-assessment-submission-and-reporting-launch-and-provider-security.

For your organization to receive access to iQIES, your organization must complete the steps below no later than September 10, 2025: 

• Identify at least one individual who will be the Provider Security Official (PSO), though CMS recommends at least two.
• Register the PSO for the iQIES login credentials within the Healthcare Quality Information System (HCQIS) Access Roles and Profile (HARP) system at: https://harp.cms.gov/register
• After Identity proofing and your MFA (Multi-Factor Authentication) is complete, you can access iQIES at the following URL: https://iqies.cms.gov/ using your HARP ID and password (completed in step 2 above) to initiate your Provider Security Official role request for YOUR specific provider CCN.
• Once the PSO role request has been submitted AND approved, you will receive notification via email. At this point you will be one of the designated PSOs for your CCN and have the authority to approve/deny subsequent requests for access of various role types to your provider’s CCN. 

Resources 

HARP 

Fact sheet on HARP Identity Proofing: https://qtso.cms.gov/news-and- updates/remote-identify-proofing-requirements-internet-quality-improvement- evaluation

FAQs related to HARP: https://harp.cms.gov/login/help 

iQIES

iQIES Security Official: Manage Access Job Aid: https://qtso.cms.gov/software/iqies/reference-manuals

iQIES Quick Reference Guide – Provider Security Official: https://qtso.cms.gov/software/iqies/reference-manuals 

If you have questions or require assistance, please contact the iQIES Service Center at iqies@cms.hhs.gov or by phone at (800) 339-9313.